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LEAD & OPS

DESIGN LEADERSHIP AND ADVISORY

Redesign Mon Compte CPF through a modern, accessible, and responsive digital platform.

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Overview

As part of the French government’s obligation to digitalize public services, Mon Compte CPF was redesigned to enable every citizen to manage their individual training contributions through a modern, accessible, and responsive digital platform.

 

This project operated under strict UX, accessibility, and compliance constraints, with explicit objectives in terms of user satisfaction, accessibility level, and usability across devices.

Scope & people management

  • Lead UX and product design for the full redesign of the platform

  • Team leadership over the entire engagement:

    • 1 UX Researcher

    • 2 Product Designers / Integrators

  • Full responsibility for:

    • UX quality and compliance

    • Accessibility (AAA level)

    • Responsive design across desktop, tablet, and mobile

  • Direct collaboration with public-sector stakeholders and state representatives

 

I acted as design lead, ensuring methodological rigor, quality standards, and alignment with governmental requirements throughout the project.

Key challenges & responsibilities

Key challenges

  • Extremely strict UX and accessibility regulations

  • Mandatory AAA accessibility compliance

  • High CSAT requirement (minimum 80/100)

  • Public service context with zero tolerance for regressions

  • Diverse user profiles and digital literacy levels

 

Responsibilities

  • Guarantee accessibility, usability, and compliance at scale

  • Establish robust validation processes before official release

  • Ensure consistency and quality across the entire platform

 

To meet these challenges, I:

  • Led the creation of a custom design system, specifically tailored to public-sector constraints and accessibility standards

  • Requested and set up a dedicated usability testing lab in Paris, equipped with next-generation Tobii eye-tracking hardware, enabling precise analysis of user behaviors and interaction patterns

  • Structured continuous user testing to validate usability and accessibility assumptions

  • Designed and implemented a 4-step validation process before any official presentation to the state representative responsible for production release

Impacts & outcomes

At the end of the project:

  • User satisfaction reached 82/100, exceeding the initial target

  • The platform achieved AAA-level web accessibility compliance

  • All key journeys were validated as fully responsive across devices

  • User journey maturity reached Level B (Design First), reflecting:

    • design-led decision-making,

    • strong UX foundations,

    • validated user flows prior to implementation

 

Beyond metrics, the project established:

  • A durable design system for future evolutions

  • A robust UX and accessibility validation framework

  • A strong reference for large-scale, compliant public digital services

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And what started as a dream with friends has now become an international company with more than 100,000 employees and more than 1700 stores in 70 territories offering sports equipment for 80 sports. A sports brand that caters to both beginners and experts.

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